Frequently Asked Questions
Everything you need to know about your Wildgrain bake-from-frozen experience.
Do I need to thaw the products before baking?
No thawing required! All Wildgrain breads, pastas, and pastries are designed to be baked or boiled directly from frozen in 25 minutes or less.
How do you ship the items to ensure they stay frozen?
We ship our boxes using eco-friendly insulation and dry ice. Your items are guaranteed to arrive frozen or cold to the touch even in warmer climates.
Are your sourdough products authentically fermented?
Yes, our sourdough undergoes a slow, long-fermentation process which breaks down gluten and makes the bread easier to digest and more flavorful.
Can I skip or cancel my subscription at any time?
Absolutely. You have full control over your subscription through your account dashboard. You can skip a month, change your delivery frequency, or cancel at any time before your next billing date.
What should I do if my box arrives damaged?
While we take great care in packaging, if your order arrives damaged or thawed, please contact our support team within 48 hours for a replacement or a full refund.
Do your products contain artificial preservatives?
Never. We pride ourselves on using clean ingredients, non-GMO flour, and no artificial colors or preservatives in any of our recipes.